Frequently Asked Questions About myBayCare.org

Q: I did not receive an invitation to the patient portal. How do I obtain an invite?
A:
If you are a patient and have provided us with your email address, there are several things you can do:

  • Be sure to check your spam/junk folders for our message. The email will arrive in your inbox from the sender, BayCare Health System, and will have the address noreply@iqhealth.com.
  • If you do not find the message, call BayCare at (888) 499-9003 to request a new invitation.
  • If you did not provide an email, you can call BayCare at (888) 499-9003 to provide your email address and request a new invitation.

Q: Can I send emergency medical requests through the patient portal?
A:
No. If you have a medical emergency, call 911 immediately. Do not send urgent or emergency messages through the patient portal.

Q: Why am I receiving multiple invitations?
A:
The standard process for inviting patients to enroll in myBayCare.org includes an initial email invitation and a reminder message seven days later. The email will arrive in your inbox from the sender, BayCare Health System, and will have the address noreply@iqhealth.com. If you are receiving an abundance of emails in error or wish to be removed from the mail list, please call BayCare at (888) 499-9003.

Q: Can I enroll my family members in the portal?
A:
Only BayCare patients* who provided an email address will be sent an email invitation to enroll in the BayCare patient portal. If you have a power of attorney or are a representative for the patient, notify the registrar at the time of admission. Call (888) 499-9003 with questions or for assistance with enrollment in the BayCare patient portal.

Q: Why can’t I see my child’s health care record?
A:
BayCare offers access to the patient portal for children from birth until age 12. However, in accordance with Florida statutes, we may not share online access to health care information with parents of minors ages 12 until age 18. If you need access to your children’s medical records, please contact your physicians office.

Q: Can you help me with questions about my medical records and/or test results?
A:
If you have questions about any part of your medical records, including lab results, contact your physician for an explanation and follow up.

Q: I’m a new BayCare Medical Group patient. Can I access my new patient forms on the portal?
A:
Yes, pre-visit forms are available on the portal. If you have questions, contact your provider. When filling out the forms, they must be fully completed at the time you access them. They cannot be saved and completed at a later time. Please complete pre-visit forms seven business days before your scheduled appointment.

More questions and answers about the portal can be found online at BayCarePatientPortal.org.

* BayCare patients are patients who have utilized a BayCare hospital, emergency room, outpatient facility, laboratory or imaging services, or are patients of BayCare Medical Group.